Crown Medical Practice

12 Crown Avenue, Inverness, IV2 3NF

Telephone: 01463 214450

We are currently CLOSED. Any urgent matters, please contact NHS 24 on 111. For anything routine please contact the practice when we re-open

Phio – NHS Highland’s digital musculoskeletal (MSK) physiotherapy assessment

Posted on December 6th, 2023

As part of the NHS Highland physiotherapy service based in our GP practice, it’s important that we’re able to offer you immediate support when you feel like you need it.

NHS Highland are introducing a new NHS self-referral service to help connect you to the right care, in the right place.

Phio is a clinically-supported, digital musculoskeletal system. It is a free interactive online tool that quickly and accurately signposts you to the right pathway to support your MSK condition.

The Phio assessment takes approximately 10 minutes to complete and your answers will always be assessed by a qualified physiotherapy team. If your condition is deemed suitable, you will be invited to download an app on your smartphone with a programme of exercises tailored to your condition. You should receive this within 48 hours. Once you start, a team of physiotherapists are on hand to monitor and support you via a two-way chat.

This service is totally free, is overseen by the physiotherapy team at Phio, available to everyone aged 16 and over and will not impact your access to our other care services.


Access Phio here



Opening Times

  • Monday
    08:00am to 06:00pm
  • Tuesday
    08:00am to 06:00pm
  • Wednesday
    08:00am to 06:00pm
  • Thursday
    08:00am to 06:00pm
  • Friday
    08:00am to 06:00pm
  • Saturday
  • Sunday
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